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Don
F. Pankey
Mr. Pankey has over 30 years of experience in business,
quality, and manufacturing management. His
areas of expertise include facilitating change through
consulting, coaching, education/training, assessments,
and the use of a wide variety of tools and techniques. He
is proficient in the use of numerous improvement techniques
including ISO 9000 and 14000, QS 9000, customer satisfaction
and loyalty surveys, total quality system assessments,
Kaizen, process redesign, strategic planning, councils,
and conferences.
For the past 11 years, Mr. Pankey served as Director
of Quality for Harris Corporation, a global Fortune
500 company in Melbourne, Florida, where he was responsible
for guiding the company’s total quality improvement
efforts worldwide.
During his tenure at Harris Corporation, he implemented
customer satisfaction and loyalty processes that impacted
sales by $600 million over a ten-year period. This
was achieved through a 30% reduction of variation
between division performance and improving the overall
corporate performance by 15%. The implementation
of a Baldrige-based assessment improved the average
division performance by 110%. The use of
statistical techniques helped reduce inventory in
European business segments from 60 million D/M to
15 million D/M. The use of process redesign
techniques on numerous projects resulted in significant
cycle time reduction and quality improvement (15%
to 285%).
Prior to joining Harris, Mr. Pankey was employed by
Westinghouse Electric Corporation for approximately
20 years. He served as Director of Total
Quality for Westinghouse Science and Technology Center
where he facilitated, coordinated and implemented
a total quality program in an R&D environment;
Manager of Quality Resources for Power Systems Company
where he facilitated total quality efforts worldwide;
Manager of Quality for Westinghouse Underground Transformer
Division in Jefferson City, Missouri; and also held
positions of responsibility in both manufacturing
and engineering fields during his tenure with Westinghouse.
Mr. Pankey was appointed an Examiner for the Malcolm
Baldrige National Quality Award in 1992 and 1993. He
served as a Senior Examiner for the State of Florida
Governor’s Sterling Award, assisted Brevard
County, Florida with implementing total quality improvement
initiatives, and was an Examiner for the International
Benchmarking Clearinghouse Award. A member
of the American Society for Quality since 1974, he
has held several offices in that organization and
has made presentations at their annual congress. He
also maintains membership with Manufacturers’
Alliance, has served as chairman and vice chairman,
and frequently makes presentations at their biannual
meetings.
Education
B.S., Industrial Engineering, University of Tennessee
Economics, University of Georgia
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